Frequently asked questions

Is there still something not quite clear? On this page you will find answers to the most frequently asked questions. For any other question, please contact the NxtPort support desk.

Certified Pick up is a collaboration between Port of Antwerp-Bruges and its affiliate company NxtPort.

What does Certified Pick up (CPu) mean?

Certified Pick up is a neutral, central data platform that provides the supply chain with a digital, secure and optimised release and pick-up process for incoming containers. This is done by capturing and enhancing container information – sourced from various parties – on the Certified Pick up platform in order to ensure a pick up based on identity. This assigns the correct container to the correct transporter. An audit trail is provided to make the entire process auditable by the competent authorities as well.

What are the benefits of Certified Pick up?

Affiliation to Certified Pick up provides optimisation benefits for all logistics partners. 

  • Transparent: Certified Pick up ensures transparency on container status, with the aim of increasing operational efficiency for each player in the chain.
  • Safe: Certified Pick up offers a new way of handling. You collect a container based on identity instead of PIN codes. The platform makes it possible to track which parties were involved in handling the container.
  • Efficient: Administrative processes are much simpler, employees work in a safer way and the turnaround time of import containers at the port is reduced.

Why is Certified Pick up mandatory?

Certified Pick up was conceived as a port service to create a centralised and digitised process, where efficiency, safety and transparency are paramount. Indeed, the port infrastructure is recognised as critical digital infrastructure. For this system to be complete, it is necessary for every party involved to be connected. Port of Antwerp-Bruges needs to safeguard this critical digital infrastructure and has chosen to appoint its subsidiary company NxtPort as authorised service provider to help develop this infrastructure.

Who should join Certified Pick up?

All logistics partners - in Belgium or abroad - involved in the collection process of containers at the port. This includes among others: shipowners, shipping agents, terminals, shippers, freight forwarders, logistics handlers, trucking companies, barge operators, rail operators, etc. 

For which goods is affiliation with Certified Pick up mandatory?

  • Each full container and each empty container of a shipper that is brought by seagoing vessel to a terminal at the port and will then leave this terminal by barge, truck, train or a means of transport other than a seagoing vessel.
  • Each full container transported by seagoing vessel to a terminal at the port and then unloaded at that terminal.

Who are the partners in the Certified Pick up project?

Port of Antwerp-Bruges has appointed NxtPort as service provider to build and operate the platform. 


Port of Antwerp-Bruges is the port authority of the port in Antwerp and Zeebrugge, the second largest port in Europe and the 13th largest container port in the world.


NxtPort is a subsidiary of Port of Antwerp-Bruges. The company is committed to making data sharing more transparent and simple between the various players in the logistics chain. Besides Certified Pick up, it also developed the ETA Terminal tool. This allows you to consult the arrival times of ships at the terminals and cargo opening times.

What is the difference between Certified Pick up and Secure Container Release?

Secure Container Release (SCR) is an application developed by T-mining to eliminate the use of PIN codes when picking up a container.


Certified Pick up (CPu) is an application developed by NxtPort that also eliminates the use of PIN codes when picking up a container. Additionally, Certified Pick up contains a functionality that provides insight into the customs status of a container.


You can elect to release containers via SCR or CPu, but the final pick up entitlement and audit trail are generated by Certified Pick up. So the Secure Container Release application will always have to be linked to Certified Pick up. 

What does Certified Pick up cost?

There are two methods to access the Certified Pick up (CPu) application; via API integration or via web interface. For both a yearly subscription fee is required. 


If you want to integrate CPu in your software systems using the API, a fixed yearly fee of €2.500,00 will be charged. This fee will grant access to all NxtPort API’s and access to the CPu web interface.


When you only want to use the web interface of CPu, a reduced fee will be invoiced. The exact amount will depend on your role in the release process. Ship Agents, forwarders, Release Parties and Terminals will pay a yearly subscription fee of €250,00. This is done via normal invoicing procedures. In case of a transport operators, the fee depends on the yearly number of containers you’ll be handling through CPu. These payments will be handled through our prepay module (see below).


Next to the yearly subscription fee, an additional contribution per container will be charged. This fee will be divided over Terminal, Ship agent and “First Release Party”, i.e. the party that received the Release Right directly from the Ship Agent.


You can find a clear overview of the rates on our documentation page.

Is Certified Pick up also mandatory on the platform of Zeebrugge?

At the moment, that is not the case. There are no concrete plans yet.

Will there be a connection between the Inbound Release Platform for PN/TS and Certified Pick up?

Yes, a connection between Certified Pick up and the Inbound Release Platform will be provided from the moment it will go live in March 2024.


How do I link my C-point account to my Cinvio account?

Do you already have a C-point and Cinvio account? Use the following link to connect both accounts:


Don't have any of the above accounts yet? Complete the steps listed on the page for transport operators.

Can I immediately see why there is a red light?

Yes, a red light always indicates a value. The meaning of these values can be found in this overview table.

What if a First Release Party of Transport operator (Logistic Operator) is not findable/visible in Certified Pick up?

In that case, the First Release Party or Transport Operator is not yet affiliated with Certified Pick up. Please contact this party to request registration. More information about the registration process can be found on the pages for Release Parties and Transport Operators

How do I resolve the blocked status of a container in Certified Pick up?

This depends on the status of the lights. In the case of a red light, contact the party involved.

Is it possible to pick up containers when Certified Pick up is unreachable due to maintenance?

Yes, terminals must provide back up scenarios. Certified Pick up provides back up information for this purpose.

How do I know my NxtEntityID?

Log on to the Certified Pick up environment. In the top right corner of the screen, click on your name and select the menu item "Organisation Info". Your NxtEntityID is included under the label "Identity".

How long does a release right remain valid?

It is the shipping agent who sets the expiry date. If a container is not given an expiry date, the release remains valid for 60 days after the commercial release.

Will I receive a warning if a release right is about to expire?

No, Certified Pick up does not send a warning if a release right is about to expire.

Can you see to whom a container has been released at a certain time?

A shipping agent caqn always see the release right owner.


A terminal can always see the transport operator.


A release party cannot see the owner of a release right after he assigned the release right to somebody else and that company accepted the release right.

I am consigned on the Bill of Lading, do I need to register for the Certified Pick up application?

If you used to receive a PIN code from the carrier, or handle the PIN code at any point (you received it from another company), then you indeed have to register. The main principle of the entry process does not change, the only thing that changes is how you get the right to collect the container (= release right). Instead of a document with an actual PIN code, you will receive a digital release right through the Certified Pick up platform.


If you work with a freight forwarder and they handle the entire import process for you, you do not need to register unless the shipping agent requires otherwise. If the shipping agent sends the PIN code to your company first, and you in turn send it to your freight forwarder, you must be registered.


If you handle the import process yourself, and directly appoint the transport company that picks up the container, you need to register. The shipping agent sends the release right to your company and you then transfer it to the transport company.

I am not the consignee on the Bill of Lading, can I receive the release right through Certified Pick up? Or is the release right always sent to the consignee?

If you wish to receive the release right on behalf of the consignee, the consignee will have to inform the shipping agent to whom the cargo can be released. The principle of the import process does not change, the only thing that changes is how you receive the right to collect the container (= release right). Instead of a document with an actual PIN code, you will receive a digital release right through the Certified Pick up platform.

I want to assign a release to a company, but I do not know the NxtEntityID of that company.

It is good practice to contact that company to ask for the NxtEntityID of that particular company.

As a transport operator, I want to link an Alfapass to a commercial release, but the Alfapass number is invalid or not accepted.

Please check with the driver (for self-employed drivers) and/or Alfapass (for own drivers) why the Alfapass is not working.

I transferred a release right, but I want to revoke it. Is this possible?

Yes, this is possible using the user interface of via an API call.

As intermediary party, I do not see a container.

This can have multiple reasons and following steps could help you to figure out where the container is:

  • Make sure that you are properly registered in both C-Point and Certified Pick up.
  • Make sure that you consult the CPu user interface for containers handled entirely by Certified Pick up and consult the SCR user interface for containers partly handled by TMINING/SCR.
  • Contact your contracting party to check where the container is. The shipping agent has visibility across the entire release chain where the commercial right is.
  • NxtPort is not allowed to share commercial sensitive data.

What do the different statuses of the customs light mean?

The customs light appears in the release right and provides additional transparency using different statuses.


The container has been cleared. A complete follow-up declaration has been submitted. The container may leave the terminal. 


With an orange light, different statuses are possible. You can collect the container but here there is a follow-up action pending:

  • The container must present itself for scanning.
  • The container falls under FASFC regulation.
  • The container arrives at the terminal via port equalization.
  • The container arrives at the terminal and is destined for transshipment.
  • The container is empty.


If the container is under documentary control or no customs information is given, the light is given a red status. You cannot then collect the container.

What is the customs progress light?

The customs progress light is an indicative light that gives additional insight into the customs status. Which conclusions can you draw from a yellow progress light?

  • It means that the CUSCAR is succesfully processed by customs and that at least one item is fully cleared.
  • It means that the shipping agent won't be able to help you.


Additional information:

The customs progress information is sent twice a day to Certified Pick up to indicate an item of a Bill of Lading is fully cleared. It means that the customs light has priority over the customs progress light, as the customs light is a real time light and the customs progress light has a delay. Normally, the information is sent around 6:30 a.m. and 14:15 p.m. Mind that Certified Pick up does not know how many lines are present within a Bill of Lading. Hence Certified Pick up cannot conclude if the entire container is cleared.

Can I collect a container with a red customs light but a yellow customs progress light?

No, the customs progress light is an indicative light and the customs light is leading.

Do you receive a seperate email when a container is selected for scanning?

Yes, when the container is selected for scanning, the forwarder will still receive a seperate email from customs.

Can I clear one container when a Bill of Lading contains multiple containers?

You can indeed clear container by container (or prepare documents for it). You will then have a partioal debit from the Bill of Lading. The green light for customs only appears when the entire Bill of Lading has been written off.

How is the FASFC inspection integrated into Certified Pick up in the case of agro containers?

Customs informs Certified Pick up when the Federal Agency for the Safety of the Food Chain (FASFC) must approve a container. The customs light will then be set to orange with status 'FASFC'. The container can leave the terminal under this light if the other lights are also green.

I have made a declaration, but the customs light remains red.

It is importanet to check the lights proactively before collecting the container. If there is a red customs light, the transport operator must notify his client. His client must chech with the customs broker according to the SOP whether this light is correctly red or not. If the customs broker is convinced that the light is wrongly set to red, he provides the correct template (see attachment) including the necessary proof/print screens to the shipping agent. He in turn carries out the necessary checks in the customs systems. Upon confirmation of the correctness of the customs clearance, the shipping agent will provide feedback to the client and send a standard email including the necessary proof to customs and the terminal. Based on the above mailing, customs will send a reply/disclaimer stating that the container can leave the terminal based on a number of conditions/checks. The terminal can release the container according to the usual agreements with their customers.


NxtPort cannot adjust the light in Certified Pick up. The customs information in Certified Pick up comes directly from customs.

Algemene informatie douanelicht

Only available in Dutch.

Template customs broker - shipping agent

Only available in Dutch.
Only available in Dutch.

Customs process FRP

Only available in Dutch.

Will a TAR code remain mandatory to pick up a container?

Yes, a TAR code still applies.

How about the procedures for 'containers for drop' (empty containers that have to be brought to a depot)?

The procedure for containers for drop remains unchanged and is not covered by Certified Pick up.

I was logged in to the user interface, but I have to log in again every time.

For security reasons, a log in is active for a maximum of 1 hour, after which you will be automatically logged out and must then log in again.

What should I do if I get the error message "There was an issue retrieving our privacy policy. Please try again later"?

If you see this error message, please push the refresh button or F5 to continue. This will overcome the error message.


What happens to the data supplied to Certified Pick up?

Neither NxtPort nor Port of Antwerp-Bruges will use these data for purposes other than Certified Pick up. They will not commercialise this data.


The Port Authority has the right to use the data in a bundled manner. This involves data used or generated in the context of Certified Pick up or related applications and services. This is because the Port Authority has a public duty and can impose reporting obligations on the recognised service provider in that context. 

How can a shipping company trust a First Release Party?

While there are some mechanisms built into Certified Pick up for identity verification, good business practice requires a shipping company to validate identity (and the Identifier used for identification) with the First Release Party, as Certified Pick up/NxtPort has no operational relationship with the First Release Party.

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